For our guests to enjoy the full program at the Great Reno Balloon Race, we ask that you arrive at the Bonanza Casino no later than 4:15AM. If you are late, you may be left behind. If you do not arrive in time to board one of our vans, you will miss your flight and considered a no-show and you will be charged in full.

The balloon flight itself is expected to last between 45 minutes and 1 hour however, flight times can vary based on the weather conditions of the days, the wind directions and speeds and the pilot's ability to navigate to a safe landing zone. Safety always takes precedence over flight duration.

Our balloons can carry up to 12 passengers comfortably but the balloon is ultimately loaded based on guest weight.

Every flight is unique. Since we are wind powered and navigate using only the winds, and because different altitudes typically have different wind directions, we choose to fly at whatever combination of altitudes will get us to our preferred landing destination. Typically we find all the directions and speeds we'll need within the first 2000 feet above ground level. You will get a unique perspective on the Great Reno Balloon Race, Reno and the Sierra Nevada mountains to the west.

At the time of booking, you will be asked to provide a credit card number. No charges are made when you book. One week prior to your flight date, our reservations staff will attempt to contact you to collect final payment. If they cannot reach you, they will charge the card on file. If that card declines or fails to charge for whatever reason, they will attempt to contact you two more times. If after the second attempt they have not been able to reach you and you have not returned our calls, we will cancel your booking and open the spaces back up for others to book.

7 Days. You must cancel your flight 7 days prior to your flight date. Any cancelations by you within the 7 day window will be considered a violation of our cancelation policy and will be charged in full assuming we are unable to fill your spaces. If we can fill your vacated spaces, which we will most certainly make every attempt to do, you will only be charged a 3% processing fee to cover our credit card expenses related to your cancelation. If we are unable to fill your spaces, you are responsible for the full amount.

If we are unable to fly due to inclement weather or for any other reason where Balloon Nevada initiates the cancelation of the whole flight, you will be refunded in full. The weather is out of both your and our control. I would be as unreasonable for us to charge you for a weathered out flight as it would be for you to be upset with us for choosing your safety over flying. Weather is weather and we will not take your money to put you on a flight in condition that we feel are unsafe. We pay the processing fees if there is a refund as a result of our cancelation.

Balloons do not have overhead storage bins and because anything left loose in the basket can become a tripping hazard during the flight or a projectile on landing, we do not permit, backpacks, purses, camera bags, tripods, etc. If there's a chance it could impede or injure someone, we won't allow it. Your best bet is to leave your bags at home or in your vehicle because most likely it will not be permitted on the balloon.

No guarantees but taking a balloon ride in a balloon festival certainly provides a spectacular opportunity for some great photos of hot air balloons and it's a bucket list item that grabs the eye. You will enjoy sharing this once in a lifetime experience with your followers and they'll enjoy photos. Everyone loves balloons!