Policies
Reservation Policy
- Reservations are required for all balloon rides based on
availability.
- Reservations must be made at least 48 hours in advance.
- All reservations require a credit card guarantee to secure your space.
- There are no charges made to credit cards until
after the flight has been completed! * At
that time, you may pay any way you wish.
- Balloon Nevada accepts Visa, MasterCard, Travelers Checks, cash and
local checks.
Cancellation Policy
Please give us the courtesy of at least 48 hours notice for cancellations
and/or rescheduling so that we may try to fill the space, or forfeit
the 50% of the full fare.
Cancellations must be done by telephone – 775-790-7572.
No-Show Policy
If you do not show up for your flight or miss your flight, we'll
consider it a "No-Show" and will charge your credit card 100% of the
fare.
Your flight may have to be canceled by our pilot on the day of the
flight for weather or any safety concerns by the pilot. Pilot decision
is FINAL, and there are NO charges to you.
Should the scheduled flight be cancelled due to weather or our inability
to complete the flight, you will have the option to reschedule. Again,
there would be NO charges to you.
Restrictions and Requirements
- You must meet and check-in at the predetermined time.
- Every passenger must be able to step up/climb into the basket (some assistance
is acceptable)
- Please let us know if there is anyone who weighs more than 250 lbs. in
your party at the time of booking. (Please be honest as we don't "charge
by the pound.")
- Pregnant women, or women that may be pregnant may NOT fly. No exceptions.
(Please come back after the baby is born.)
- Anyone with back, knee or hip problems, anyone who has had recent surgery,
anyone that can't stand up or support their own weight may NOT fly.
- Anyone under the age of 16 must be accompanied by a parent/guardian.
- No children under the age of 7 or under 42" tall may fly.
For safety reasons:
- All passengers are required to read and sign an Acknowledgement
of Personal Responsibility form (available as PDF).
- If you show up for your flight intoxicated, or if the pilot suspects
you of being intoxicated, you will not be allowed in our balloon. We consider
this a "no show" and you will be charged.
There are NO CHARGES for weather cancellations.
If you have any questions, please call 775-790-7572
